FAQ

We accept MasterCard, Visa, American Express, Discover and Pay Pal. 

Orders are processed upon receipt of credit card approval.

If you feel more comfortable placing your order by phone, please call: 918-664-3320 in Tulsa.  The phone lines are open from 8:00 AM to 6 PM.

Our shopping cart is safe and secure.  When you enter our secure server you can feel confident that your credit card and order information will be protected.

We are here to serve our customers and happy to answer any questions you may have. So email us at hello@expresslygifts.com

Yes, absolutely.  We are located at 10032 S Sheridan Road #H2A, Tulsa, OK 74133.  We are on the Northwest Corner of 101st & Sheridan Rd.  Hours for picking up your gifts are between 11:00 AM and 5:00 PM.  Additional hours are available by appointment. 

Local delivery will be the same day if received by 11 am. After 11 am orders will be delivered the next business day. We can not guarantee same day local delivery during the month of Dec. Please place your order ahead of time during this period and place the date that you would like delivery in the area Message on Gift Card that is next to the button when you order an item. 

Delivery is not available on Sundays and national holidays. Deliveries to airports are not available.

Out of Tulsa area purchases, will be shipped via UPS, FedEX or United States Postal Service. We cannot ship to P.O. Boxes via FedEx. 
Most orders will arrive within 3-5 business days unless you request otherwise.  We make every effort to ship all orders within 48 hours from the date of order. If we find that shipping your order is not possible within 48 hours, we will contact you immediately.

Any order placed online over a weekend or on holidays will be processed on the next business day.

Shipping delays may occur during holiday seasons. Multiple orders require more lead time, depending on the size of the order. We will contact you by email or phone concerning any shipping delays.

 

Shipping charges will be calculated during your ordering process.

The shipping charges are are only estimates and are subject to change. They will be added to your final order.


Shipments to Alaska, Hawaii, and all other parts of North America will incur additional charges. We do not ship outside of North America.

Overnight Express Mail is available on orders placed before 10:00 A.M. CST. Please call 918-664-3320 to make arrangements.

If a package is sent to a wrong address due to customer's shipping information error you will be receive an additional charge to reship or redeliver.

For Ground Shipment through FedEx see the map to determine your transit shipping time.

Local delivery fees are not included in the listed price of the gift basket.

When you receive your invoice via email it will say shipping cost, this is your delivery fee.

Local delivery is offered in the greater Tulsa, Oklahoma area.

Delivery fees range from $15.00 to $30.00 per location.

We charge $15.00 per location in Tulsa and most of Broken Arrow within 10 miles of the storefront. More than 10 miles are $19.50 + per location. All other cities outside of the 10-mile radius will be charged according to the city. If you aren't sure please contact us before ordering.

Delivery is not available on Sundays and national holidays. Deliveries to airports are not available.

When requesting delivery to a business, please include the business name. We will require all other necessary information for locating your gift recipients, such as complex or building number or name, suite or room number, and a telephone number (main desk or receptionist telephone number is sufficient). You can list this information under special instructions.

Should you have any delivery time constraints, please give us a call or email us with specifics.

Contact us immediately, if you must cancel your order.

We take great care in creating and packaging our gift baskets, therefore, any damaged shipment must be reported to us immediately. It is important to keep all packaging as it may be requested by the carrier. We will make every effort to replace any damaged items and ensure your satisfaction.  Please call or email us to obtain an authorization number. No credit can be issued until the returned merchandise is received and inspected by us.

Gifts, shipping, and handling charges are non-refundable.

We pride ourselves on fast service and shipping, therefore any cancellations must be made within 2 hours of order confirmation.

We would like to know why you are canceling your order. This will help us better serve you and others in the future. We want to have the best customer service that we can have.

 

Sales tax is charged to any order delivered within Oklahoma at the county and city rates per Oklahoma sales tax laws. Any order to be shipped outside of Oklahoma will not be charged sales tax.

In warmer months, some gift baskets with chocolates will be replaced with equal quality products that will with stand the heat in shipping across country. Should you need special chocolates shipped with ice packs and Express shipping, that may be arranged through our customer care desk. We recommend shipping next day or second day air on packages containing cheese, summer sausages, and or chocolates during the months of May through Sept.
 

Chocolate baskets can be delivered year round in Tulsa.

Please call 918-664-3320 

We take pride in creating our gift basket designs with the finest and most current products and enhancements available.

Therefore, our container, enhancement and gourmet product inventory is always changing. We make every effort to update our website often; however, an item may be discontinued or out of stock due to supplier back orders.

All gifts on our web site are photographed unwrapped to provide you with the highest visual accuracy of the contents of each gift. In order to ship gifts, proper wrapping and packaging will be used.. All gifts (other than towers) will be gift wrapped to provide stationary shipment. We want your gift to arrive in peak perfection.

If you wish your gift basket order to have the "exact" same look and ingredients, please state this on your order form under "Special Instructions".    We will make every effort to fill your special requests; however, due to seasonal and product availability it may take a week or more so we reserve the right to substitute products of equal or greater value when necessary.

During the ordering process you will see a  box, for Gift tag Message.

If you would like for us to include an enclosure tag with a short message, please put your message in this box.

We make every effort to be prepared for the high volume experienced during the holidays. Most orders during busy holidays will be completed and processed in 2 to 3 days.  Lead time becomes more critical as the holiday approaches. The further out that you can place your order the better. Any order of 10 or more items must be ordered 2 to 10 days before the delivery date.

Please email or call with any concerns regarding your holiday order.

There are several ways to do this.

1. Place a separate order for each address on the website.

2. Email us your separate list of addresses via excel spreadsheet. If you do this be sure to let us know which gift and price that you are wanting. Also, include any message you would like on the gift card.  Please call 918-664-3320 or email us and we will forward a template to you for your use.

 E-mail: hello@expresslygifts.com

This Privacy Policy governs the manner in which Expressly Gifts, LLC collects, uses, maintains and discloses information collected from users (each, a "User") of the www.tulsagiftbaskets.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Expressly Gifts, LLC.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an ordersubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, 

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Expressly Gifts collects and uses Users personal information for the following purposes:

• To improve customer service
  Your information helps us to more effectively respond to your customer service requests and support needs.
• To personalize user experience
  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To send periodic emails
  
  The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.  We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Expressly Gifts has the discretion to update this privacy policy at any time. When we do, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Expressly Gifts, LLC

www.tulsagiftbaskets.com

10032 S Sheridan Rd STE H2A

Tulsa, Oklahoma 74133

918-664-3320

hello@expresslygifts.com

Expressly Gifts recognizes that businesses can have a negative impact on the environment. We are committed, and enjoy, finding ways in which we can reduce the impact of our work both in the office and when work takes us away from the office.

It is our policy to:

• Recycle as much waste material as possible

• Avoid the use of paper wherever possible. For example, sending invoices and quotes via Freshbooks.

• Offering products for sale that we are no longer designing into our gift baskets.

• Keep energy usage low. We power down all equipment that is not in use, use highly efficient lighting systems and are conservative with the use of our heater and air conditioning.

• Reuse waste paper.

• Purchase products made with recycled paper. 

• Purchase products with a lower environmental impact. 

• Avoid unnecessary travel by making use of instant messaging, video and audio conferencing, telephone and email.

• Use recycled materials for shipping.

• We provide education to our team on how to become a greener contributor to the environment.  For more information and ideas, please visit the SBA.